Complete 17 of the training department staff on customer service in Qatar Airways successfully training program designed by Six Seconds global company for training on emotional intelligence, which received an accredited degree in emotional intelligence
Qatar Airways supports dramatically learning and skills development
The customer service department began in the Qatari tanker train supervisors air crews on emotional intelligence, and will be expanded this training workshops to include all employees customers starting in April service
Emotional intelligence is the ability to perception management and communicate effectively by understanding the person to his emotions and the emotions of others in order to achieve higher levels of productivity and collaboration
Commenting on this, Mr. Rosen Dimitrov, Senior Vice President of the department said the customer and the supervisor service ceremony, which was held recently for the distribution of certificates to the participants in emotional intelligence program: «Qatar Airways supports dramatically learning and skills development, to offer this training program which will return great benefit to our instructors and staff and the way in which we deal with our customers
He Dimitrov: «through training customer service staff on emotional intelligence, they become able to develop the skills and knowledge needed to understand the needs of travelers more and understand how their expectations management and thus make a positive and memorable experience, and our employees who and valued much are the best elements of success of Qatar Airways and they More importantly access to excellence in providing services worker
Dimitrov and added: «We recognize the importance of emotions and we want that our company has the emotional intelligence because it leads to many positive changes, including increasing the effectiveness of training and continuing excellence in customer service, as it improves the performance of staff
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